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GenBRAVO
Our new one-stop employee benefits platform makes managing your insurance easy by providing a comprehensive range of digitalized insurance solutions and services. This includes checking your medical coverage and usage, searching for a network doctor, enjoying free doctor teleconsultations, and submitting and tracking your claims, among other features.
GenBRAVO App
GenBRAVO Online Platform
Claims | Status check | Teleconsultation
Manage your insurance with ease
Sign in to GenBRAVOManage your insurance with ease
Make a claim in 3 simple steps
Simple outpatient claims can be settled within 5 working days
- Select 'File a new claim'
- Simple, easy and convenient claim experience
- Fill in claim information
- Including claim type, doctor name, diagnosis, treatment date and receipts amount
- Upload image of receipt and document(s)
- Receipts
- Other documents (if applicable)
GenBRAVO Features
e-Claims submission
Submit, follow up, edit and delete claims
Teleconsultation service
Cover physician consultation and psychology counseling
Medical coverage and usage
One-click access to personal coverage and usage details
Hospital and network doctor search with GPS function
Locate and bookmark the nearest doctor clinic or hospital easily
Download of virtual medical card
Access to network medical services with virtual medical card anytime
Sign in via biometric authentication
Log on swiftly with fingerprint or facial recognition
User Guide
Frequently asked questions
How can I make claim(s) through GenBRAVO?
Upon logged into GenBRAVO, please tap “Claims “and select “File a new claim” for claim(s) according to the covered item within 90 days from the treatment date. You can upload all the related receipts and documents during submission after select “Insured member”, ”Claim type” and provided the relevant information.
How can I get back the original medical receipt(s) from Generali?
Please note that we are keeping the original receipt(s) for internal record(s). Upon the completion of the claim, please select the related claim under “Claims” and then click “Request to return the Certified True Copy of receipts” in GenBRAVO.
How do I know if my submitted e-claim(s) has/have been processed and paid?
You can view your processed and paid e-claim(s) on GenBRAVO. These records will be kept for the current policy year and the immediate past 1 policy year. After clicking the “Claims”, you will find the status of different submitted claims.
How can I claim the remaining balance with Generali if the claim was partially claimed by another insurance company/medical scheme?
There are options for members to submit a claim as their first claim or as a second claim in GenBRAVO. If you would like to claim the remaining balance upon the completion of first claim. please choose “Are you making a claim for remaining balance?” and submit the copy of the receipt(s) along with Claim Settlement Advice issued by another insurance company/medical scheme under “File a new claim”.
My claim has been rejected due to insufficient information, can I use submit the claim again with supplementary information?
Yes, please submit a new claim request via GenBRAVO upload all the related receipts and documents once again.
How can I check the number of my out-patient claim(s) that has been processed?
Please click “Benefit”, select “Outpatients”, and then click “Usage” according to each covered item.
Where can I check my medical coverages?
Please click “Benefits” and review each covered item for details.
Where can I find the list of the network clinics?
If you are entitled to the Generali network service, you can find a list of our network service provider by clicking “Find a network doctor” and select “Doctor or clinic” / “Hospital”. You can also search the list according to your preferred district or specialty.