chat
backtotop

We offer you a number of ways for making premium payments safely and conveniently.
Click on the payment methods below to learn more.

The exchange rate between US dollars and Hong Kong dollars is USD 1: HKD 7.8.

Payment Ic1
By Autopay
Payment Ic2
By Online Banking Bill Payment
Payment Ic3
By Faster Payment System (FPS)
Payment Ic4
By PPS
Payment Ic5
Cheque or Bank Draft or Cashier Order
Payment Ic2
Online Payment Gateway
Payment Ic8
Direct Deposit or Bank Transfer
Payment Ic9 1
Telegraphic Transfer / CHATS
By Autopay
  1. The payment method applies to paying your policy’s renewal premium.
  2. You may settle your premium payment via direct debit from your HKD bank account or Credit Card (for specified products only).
  3. You can download the related authorization form from our company website (generali.com.hk).  Or you can register with our online customer service portal myGENERALI (mygenerali.com.hk) as user. Then you can review your policy information or download any required forms anytime, anywhere.
By Online Banking Bill Payment
  1. Log in to your online banking service and access “Bill payment”.
  2. Select below merchant from merchant category "Insurance": 
    For Policy Number starting with 87, select "Generali Life (Hong Kong) Limited"
    For Policy Number starting with 83, CLS/ELS/PIM or 000, select "Assicurazioni Generali S.p.A. Hong Kong Branch"
  3. Input the "Bill Number":
    For Policy Number starting with 87 or 83 , input the Policy Number (8-digit) as the “Bill Number”.
    For Policy Number starting with CLS/ELS/PIM or 000, input the Bill Number (8-digit) stated on the Premium Notice as the “Bill Number” and please also input the Policy Number under “Remarks”.
  4. Please follow the bank instructions to complete the payment process.


By Faster Payment System (FPS)
  1. PPS by internet and by phone are acceptable.
  2. Please input below for identifier and input policy number, name of policyholder/insured under "Remarks".
    For Policy Number starting with 87, input '101544229' for identifier
    For Policy Number starting with 83, CLS/ELS/PIM or 000, input '101507929' for identifier

By PPS
  1. PPS by internet and by phone are acceptable.
  2. Please input or select below Merchant Code and select ‘1’ for premium payment:

    For Policy Number starting with 87, input or select ‘6613’ for Merchant Code
    For Policy Number starting with 83, CLS/ELS/PIM or 000, input or select ‘6360’ for Merchant Code
  3. Input the "Bill Number"

    For Policy Number starting with 87 or 83, input the Policy Number (8-digit) as the "Bill Number"
    For Policy Number starting with CLS/ELS/PIM or 000, input the Bill Number (8-digit) stated on the Premium Notice as the "Bill Number"
Cheque or Bank Draft or Cashier Order
  1. Please mail (21/F, 1111 King’s Road, Taikoo Shing, Hong Kong)a crossed cheque/bank draft/cashier order to us and made payable to below with policy number, name of the Policyholder/Insured at the back of cheque/bank draft /cashier order.

    For Policy Number starting with 87, made payable to “Generali Life (Hong Kong) Limited
    For Policy Number starting with 83, CLS/ELS/PIM or 000, made payable to “Assicurazioni Generali S.p.A.”
  2. Post-dated cheque / Overseas bank cheque/ Traveller cheque/ Gift cheque are not acceptable
  3. USD cheque (issued by local bank) / USD bank draft or cashier order (issued by local bank and payable at Hong Kong) are only accepted for USD policy.
  4. Please note the service charge of cheque/ bank draft/ cashier order clearing, if any, is borne by the payor. And, it is non-refundable upon premium refund requests.
Online Payment Gateway
  1. Access the online payment gateway and follow the steps to complete payment
  2. VISA/MasterCard/UnionPay Card (for specified products only) can be used via “Online Payment” gateway.
  3. Please note the administrative handling fee for processing the payment, if any, is borne by the payor.  
  4. To help us confirm your payment, please write down clearly the policy number, name of policyholder/insured on the screenshot(s) of the payment confirmation page showing the transaction reference no.  You can either mail (21/F, 1111 King’s Road, Taikoo Shing, Hong Kong) or email (indlife@generali.com.hk) the screenshot(s) to us. 
Direct Deposit or Bank Transfer
  1. Please deposit or transfer * your payment into following accounts:

    For Policy Number starting with 87, please use:

    Citibank N.A.

    006-391-62520091 (HKD Account)
    006-391-62520113 (USD Account)

    HSBC

    004-848-739330-292 (HKD Account)
    004-848-739330-274 (USD Account)

    For Policy Number starting with 83, CLS/ELS/PIM or 000, please use:

    Citibank N.A.                            

    006-391-08661316 (HKD Account)
    006-391-08681678 (USD Account)

    HSBC

    004-600-330336002 (HKD Account)
    004-848-753158201 (USD Account)

    *If your bank account is opened overseas (non-Hong Kong local), you may need to select "Overseas Payee” (exact field and setting will depend on your bank) and input the corresponding bank account information when using an online bank transfer as a payment method
  2. To help us confirm your payment, please either mail (21/F, 1111 King's Road, Taikoo Shing, Hong Kong) or email (indlife@generali.com.hk) the following payment proof to us:

    For direct deposit or bank transfer via ATM, please clearly write the policy number and the name of the policyholder/ insured on the bank-in slip.

    For online bank transfer, please clearly write the policy number and the name of the policyholder/ insured on the screenshot(s) of the payment confirmation page, showing the receiving bank account number and transfer amount.
Telegraphic Transfer / CHATS
  1. Please transfer your payment into following accounts:

    For policy number starting with 87, please use:

    Citibank Account
    006-391-62520091 (HKD Account)
    006-391-62520113 (USD Account)
    Account Name: Generali Life (Hong Kong) Limited
    Bank Address: Champion Tower, Three Garden Road, Central, Hong Kong
    Swift Code: CITIHKHX

    HSBC Account
    004-848-739330-292 (HKD Account)
    004-848-739330-274 (USD Account)
    Account Name: Generali Life (Hong Kong) Limited
    Bank Address: Head Office, 1 Queen’s Road, Central, Hong Kong
    Swift Code: HSBCHKHHHKH

    For policy number starting with 83, CLS/ELS/PIM or 000, please use :

    Citibank Account
    006-391-08661316 (HKD Account)
    006-391-08681678 (USD Account)
    Account Name: Assicurazioni Generali S.p.A. Hong Kong Branch
    Bank Address: Champion Tower, Three Garden Road, Central, Hong Kong
    Swift Code: CITIHKHX

    HSBC Account
    004-600-330336002 (HKD Account)
    004-848-753158201 (USD Account)
    Account Name: Assicurazioni Generali S.p.A. Hong Kong Branch
    Bank Address: Head Office, 1 Queen’s Road, Central, Hong Kong
    Swift Code: HSBCHKHHHKH
  2. Please input policy number, name of policyholder/insured in "Message to payee" field.
  3. To help us confirm your payment, please write down clearly the policy number, name of policyholder/insured on the payment advice showing the receiving bank account number and transfer amount either mail (21/F, 1111 King's Road, Taikoo Shing, Hong Kong) or email (indlife@generali.com.hk) to us.
  4. Please note the service charge of Telegraphic Transfer/Chats, if any, is borne by the payor. And, it is non-refundable upon premium refund requests.