Learn More

Check the required documents for claim submission

Travel Insurance

Accident Insurance

Home Package & Fire Insurance

Domestic Helper Insurance-in

Travel Insurance

What type of incident you want to check?

1

An accident or sickness happened during the trip

1

An accident or sickness happened during the trip

2

Personal belongings were lost/damaged during my trip

3

The trip was interrupted or delayed

4

An accident related to personal liability happened during the trip

5

A car accident happened during the trip

1.

An accident or sickness happened during the trip

For medical receipts below HK$8,000, please keep the original receipts. We may request you to provide the original receipts in 90 days from your eClaims submission date for post audit purposes.
If the amount of each medical receipt exceeds HK$8,000, please write down the claim number or reference number on the original receipt after the eClaims is successfully submitted, and mail it to us for processing.

1.

Medical Expenses

Air tickets, boarding passes etc. that confirm the departure and return dates
Medical receipts (includes hospital bills / payment receipts)
Letter of referral from general practitioner for the medical treatment conducted by specialists
Hospital discharge slip or medical certificate or medical report

Apart from the required documents, you can also provide other documents to help us process your claim faster.

2.

Accidental Permanent Disability

Air tickets, boarding passes etc. that confirm the departure and return dates
Medical report specifying the extent of permanent disability suffered
Police statement or incident report (if applicable)

Apart from the required documents, you can also provide other documents to help us process your claim faster.

3.

Accidental Death of the Insured Person

Death Certificate (if applicable)
Letters of Administration/Grant of Probate (if applicable)
Proof of claimant's relationship to the Insured Person (if applicable)
Police statement or incident report (if applicable)
Air tickets, boarding passes etc. that confirm the departure dates

Apart from the required documents, you can also provide other documents to help us process your claim faster.

2.

Personal belongings were lost/damaged during my trip

1.

Baggage or personal effects were lost/damaged

Loss or damage incident report from relevant authorities e.g. police, airline or hotel
Photos showing the extent of damage to the property (if applicable)
Purchase receipts/warranties of the lost/damaged items
Repair quotation (if applicable)
Exchange rate receipts/withdrawal records
Replacement receipts for the lost travel documents
Compensation letter from airline/hotel/ any other parties (where applicable)
Air tickets, boarding passes etc. that confirm the departure and return dates

Apart from the required documents, you can also provide other documents to help us process your claim faster.

2.

Mobile device was lost/damaged

Loss or damage incident report from relevant authorities e.g. police, airline or hotel
Photos showing the extent of damage to the property (if applicable)
Purchase receipts/warranties of the lost/damaged items
Repair quotation (if applicable)
Exchange rate receipts/withdrawal records
Replacement receipts for the lost travel documents
Compensation letter from airline/hotel/ any other parties (where applicable)
Air tickets, boarding passes etc. that confirm the departure and return dates

Apart from the required documents, you can also provide other documents to help us process your claim faster.

3.

Personal money was lost

Loss or damage incident report from relevant authorities e.g. police, airline or hotel
Photos showing the extent of damage to the property (if applicable)
Purchase receipts/warranties of the lost/damaged items
Repair quotation (if applicable)
Exchange rate receipts/withdrawal records
Replacement receipts for the lost travel documents
Compensation letter from airline/hotel/ any other parties (where applicable)
Air tickets, boarding passes etc. that confirm the departure and return dates

Apart from the required documents, you can also provide other documents to help us process your claim faster.

4.

Travel document was lost

Loss or damage incident report from relevant authorities e.g. police, airline or hotel
Photos showing the extent of damage to the property (if applicable)
Purchase receipts/warranties of the lost/damaged items
Repair quotation (if applicable)
Exchange rate receipts/withdrawal records
Replacement receipts for the lost travel documents
Compensation letter from airline/hotel/ any other parties (where applicable)
Air tickets, boarding passes etc. that confirm the departure and return dates

Apart from the required documents, you can also provide other documents to help us process your claim faster.

3.

The trip was interrupted or delayed

1.

Flight was delayed

Documentation from the airline or other public common carrier indicating the reason for and number of hours of delay
Purchase receipts for emergency essential items (if applicable)
Exchange rate receipts (if applicable)
Air tickets, boarding passes etc. that confirm the departure and return dates

Apart from the required documents, you can also provide other documents to help us process your claim faster.

2.

Trip was delayed

Documentation from the airline or other public common carrier indicating the reason for and number of hours of delay
Purchase receipts for emergency essential items (if applicable)
Exchange rate receipts (if applicable)
Air tickets, boarding passes etc. that confirm the departure and return dates

Apart from the required documents, you can also provide other documents to help us process your claim faster.

3.

Baggage was delayed

Documentation from the airline or other public common carrier indicating the reason for and number of hours of delay
Purchase receipts for emergency essential items (if applicable)
Exchange rate receipts (if applicable)
Air tickets, boarding passes etc. that confirm the departure and return dates

Apart from the required documents, you can also provide other documents to help us process your claim faster.

4.

Trip required re-routing (trip re-arrangement)

Medical certificate indicating the diagnosis and the reason that the insured is unfit for travel (if applicable)
Payment receipts for paid travel fares and accommodation cost showing the booking date and itinerary
Documents issued by the relevant parties (e.g., public common carrier, airline, hotel or travel agency) confirming trip cancellation and the refunded amount/non-refundable
Payment receipts for additional hotel accommodation and travel expenses (if applicable)
Death Certificate (if applicable)
Proof of relationship to the insured Person (if applicable)
Exchange rate receipts (if applicable)
Air tickets, boarding passes etc. that confirm the departure and return dates

Apart from the required documents, you can also provide other documents to help us process your claim faster.

5.

Trip was cancelled

Medical certificate indicating the diagnosis and the reason that the insured is unfit for travel (if applicable)
Payment receipts for paid travel fares and accommodation cost showing the booking date and itinerary
Documents issued by the relevant parties (e.g., public common carrier, airline, hotel or travel agency) confirming trip cancellation and the refunded amount/non-refundable
Payment receipts for additional hotel accommodation and travel expenses (if applicable)
Death Certificate (if applicable)
Proof of relationship to the insured Person (if applicable)
Exchange rate receipts (if applicable)
Air tickets, boarding passes etc. that confirm the departure and return dates

Apart from the required documents, you can also provide other documents to help us process your claim faster.

6.

Trip was shortened/curtailed

Medical certificate indicating the diagnosis and the reason that the insured is unfit for travel (if applicable)
Payment receipts for paid travel fares and accommodation cost showing the booking date and itinerary
Documents issued by the relevant parties (e.g., public common carrier, airline, hotel or travel agency) confirming trip cancellation and the refunded amount/non-refundable
Payment receipts for additional hotel accommodation and travel expenses (if applicable)
Death Certificate (if applicable)
Proof of relationship to the insured Person (if applicable)
Exchange rate receipts (if applicable)
Air tickets, boarding passes etc. that confirm the departure and return dates

Apart from the required documents, you can also provide other documents to help us process your claim faster.