myGENERALI is a self-service online platform that aims to provide a simpler and faster customer service experience. With just a few clicks, you can enjoy 24/7 online access to the following useful resources:
- Overview of in-force policies
- Policy enquiry
- My Profile update
- Helpdesk support
- Information Center - useful forms and Frequently Asked Questions (FAQs)
Prior to using the online service portal, you will need to have a valid email address registered with us.
If you have already registered your email address, please follow the steps below to get started.
- Go to the myGENERALI Online Service Portal via this link: https://mygenerali.com.hk
- Register as a new user using your registered email address with Generali’s record
- An activation code will be sent to your registered email account
- Continue registration by entering the activation code
- Registration complete – you can start discovering the portal
Notes:
- If you have NOT registered your email address, please download the service form “Request for Policy Change Form - Non Financial” from here, complete and return it to us by post. From the date of receipt, it may take us 4-6 working days to process your request.
- To check your email registration status, or for further information, please contact our Customer Service Hotline on (852) 3187 6187 or email us at indlife@generali.com.hk