Travel Insurance


For submission by using eClaims

Use our eClaims portal for quick and easy service.

If you need to submit additional documents for a reported claim, please click here.

If you would like to check claim status, please click here.

For submission by email or post: 

Step 1: Complete the Claim Form and gather supporting documents  

Step 2: Submit the documents (completed claim form and all supporting documents)

Step 3: Claims Assessment by Generali    

Step 4: Settlement letter and/or email will be issued to you after approval


Please keep the original receipts and other claim documentation for 6 months from the claim submission date. Generali reserves the right to request additional information/documentation to support each claim.

General documents required for all travel claim

  • Completed Travel Insurance Claim Form with detailed description of the incident
  • Documents with departure and return dates such as Boarding Pass, Air or Train Tickets, Trip Itinerary

1. Medical Expenses
  • Full description of the sickness or injury on the claim form
  • Original medical receipt(s) and/ or hospital/medical bill(s) with clearly marked diagnosis and certified by the attending physician
2. Personal Accident
  • Full description of the sickness or injury sustained on the claim form
  • Doctors report of certification on the extend of the injury
  • In the event of a death claim, please contact us for further guidance
3. Baggage and Personal Effects
  • Full description of the incident and the list of claim items J35on the claim form(s)
  • Loss/damage report(s) from the relevant authorities e.g. airline, hotel or the Police
  • Photos showing the extend of damage to the property (if applicable)
  • Repair receipts of the damaged property (if applicable)
  • All original receipts and/or warranties relating to the lost/damaged property if they require replacement
4. Baggage Delay
  • Full description of the incident on the claim form(s)
  • Confirmation from the airline that the baggage was delayed abroad , with reason(s) and and duration stated
  • Original invoices/receipts for the purchase of essential items
5. Personal Money and Travel Documents
  • Full description of the incident on the claim form(s)
  • Original loss report from the Police
  • Supporting documents showing the value of the amount of cash lost e.g. exchange slip etc.
6. Personal Liability
  • Full description of the incident on the claim form(s) irrespective of whether you have received a claim from the third party or not
  • Photos showing the scene of the accident, its environment and the extend of the third party property damaged and/or third party bodily injured, if possible
  • Third party correspondence(s), summons or writs received in elation to the incident should be forward to us immediately
  • Remarks: No liability should be admitted, offered or promise of payment made to the third party without the company’s approval.
7. Travel Delay, Trip Re-routing
  • Written confirmation from the airline, if the flight is delayed for more than 6 hours, indicating the total number of hours delayed and reason(s) for such delay
  • Copy of the itinerary, air ticket and boarding pass
  • Original invoices/receipts for the additional transport expenses
8. Cancellation of Trip and Trip Curtailment
  • Reason(s) for the cancellation or curtailment of the trip together with all relevant supporting documents
  • Original booking invoices together with original confirmation from the relevant authorities regarding the amount refundable tor any prepaid costs or deposits made
9. Rental Vehicle Excess
  • Incident report from the relevant authority
  • Original vehicle rental agreement with detailed terms & conditions
  • Original payment receipt(s) for the rental charges- Original payment receipt(s) for the excess paid
  • If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
  • If there is another insurance policy covering the same loss or damage, you should provide a copy of the full set of the policy to us.


Submit your completed claim form and all relevant documents within 30 days of the accident to:

By email:

By post: Assicurazioni Generali S.p.A.,

Hong Kong Branch

21/F, Cityplaza One, 1111 King’s Road,

Taikoo Shing, Hong Kong