Travel Insurance

For submission by using eClaims

Use our eClaims portal for quick and easy service.

If you need to submit additional documents for a reported claim, please click here.

If you would like to check claim status, please click here.

For submission by email or post:

Step 1: Complete the Claim Form and gather supporting documents

Step 2: Submit the documents (completed claim form and all supporting documents)

Step 3: Claims Assessment by Generali

Step 4: Settlement letter and/or email will be issued to you after approval

Travel Insurance Claim Form

Please keep the original receipts and other claim documentation for 6 months from the claim submission date. Generali reserves the right to request additional information/documentation to support each claim.

Completed Travel Insurance Claim Form with detailed description of the incident
Documents with departure and return dates such as Boarding Pass, Air or Train Tickets, Trip Itinerary

Full description of the sickness or injury on the claim form
Original medical receipt(s) and/ or hospital/medical bill(s) with clearly marked diagnosis and certified by the attending physician

Full description of the sickness or injury sustained on the claim form
Doctors report of certification on the extend of the injury
In the event of a death claim, please contact us for further guidance

Full description of the incident and the list of claim items J35on the claim form(s)
Loss/damage report(s) from the relevant authorities e.g. airline, hotel or the Police
Photos showing the extend of damage to the property (if applicable)
Repair receipts of the damaged property (if applicable)
All original receipts and/or warranties relating to the lost/damaged property if they require replacement

Full description of the incident on the claim form(s)
Confirmation from the airline that the baggage was delayed abroad , with reason(s) and and duration stated
Original invoices/receipts for the purchase of essential items

Full description of the incident on the claim form(s)
Original loss report from the Police
Supporting documents showing the value of the amount of cash lost e.g. exchange slip etc.

Full description of the incident on the claim form(s) irrespective of whether you have received a claim from the third party or not
Photos showing the scene of the accident, its environment and the extend of the third party property damaged and/or third party bodily injured, if possible
Third party correspondence(s), summons or writs received in elation to the incident should be forward to us immediately
Remarks: No liability should be admitted, offered or promise of payment made to the third party without the company’s approval.

Written confirmation from the airline, if the flight is delayed for more than 6 hours, indicating the total number of hours delayed and reason(s) for such delay
Copy of the itinerary, air ticket and boarding pass
Original invoices/receipts for the additional transport expenses

Reason(s) for the cancellation or curtailment of the trip together with all relevant supporting documents
Original booking invoices together with original confirmation from the relevant authorities regarding the amount refundable tor any prepaid costs or deposits made

Incident report from the relevant authority
Original vehicle rental agreement with detailed terms & conditions
Original payment receipt(s) for the rental charges- Original payment receipt(s) for the excess paid

If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
If there is another insurance policy covering the same loss or damage, you should provide a copy of the full set of the policy to us.

Submit your completed claim form and all relevant documents within 30 days of the accident to:

By email: [email protected]

By post: Assicurazioni Generali S.p.A.,

Hong Kong Branch

21/F, Cityplaza One, 1111 King’s Road,

Taikoo Shing, Hong Kong