Individual Health Plan

Submission by email or post:

Step 1: Complete the Claim Form and gather supporting documents

Step 2: Submit the documents (completed claim form and all supporting documents)

Step 3: Claims Assessment by Generali

Step 4: Settlement letter and/or email will be issued to you after approval

Please sign and complete this Claim Form in full. Original bills and receipts must be attached showing the date of treatment, patient’s name, diagnosis and the Attending Physician’s stamp and signature.

Please sign and complete this Claim Form in full.
Part A should be completed by the insured member while Part B by Attending
Physician.
Original bills and receipts must be attached showing the date of treatment, patient’s
name, diagnosis and the Attending Physician’s stamp and signature.
Referral must be attached for specialist consultation.
If the hospitalization was made outside Hong Kong Special Administrative Region,
please specify the name of country and provide claim supporting document in
English or Chinese.
If the hospitalization was made in a Hospital Authority’s Hospital, please attach with the Discharge Summary for provision of diagnosis and surgery information.

OUT-PATIENT CLAIM

1. Claim must be submitted and received by the Claims Department within 90 days of treatment.

2. Please state clearly the claim type:

*Doctor’s Referral Letter is required

3. Chinese Herbalist claim must be supported with both the Original Herbalist Prescription and Official
Receipt

HOSPITALIZATION & SURGICAL CLAIM

For hospital claim, claim form must be sent to Claims Department within 90 days after discharge.
Original bills or receipts will not be returned (unless clearly stated). Please make copy as required.
Incomplete form or omission of required information may cause delay in processing.

By email: medicalcs@generali.com.hk

By Post:
Assicurazioni Generali S.p.A.,
Hong Kong Branch
21/F, Cityplaza One, 1111 King’s Road, Taikoo Shing, Hong Kong