Home Package & Fire Insurance

For submission by using eClaims

Use our eClaims portal for quick and easy service.

If you need to submit additional documents for a reported claim, please click here.

If you would like to check claim status, please click here.

For submission by email or post:

Step 1:Complete the Claim Form and gather supporting documents

Step 2:Submit the documents (completed claim form and all supporting documents)

Step 3:Claims Assessment by Generali

Step 4:Settlement letter and/or email will be issued to you after approval

Please keep the original receipt(s) and other claim documentation for 6 months from the claim completion date. Generali reserves the right to request additional information/documentation to support each claim.

A Property Claim Form completed with detailed description of the incident
Photos showing the extent of the damage; for burglary claims, please provide photos that show entry and exit points of the premises
The original loss/damage report from relevant authorities e.g. management company, the police, including the police report number and the address of police station (if applicable)
The initial purchase receipt(s) / supporting documents showing the value of the lost/damaged item(s)/cash
Supporting documents showing the value of the lost/damaged item(s)/cash (if applicable)
The repair quotation for the damaged item(s).

A Third Party Liability Claim Form to complete with detailed description of the incident irrespective of a third-party settlement
A copy of the internal incident report from building management. If possible, please also detail any remedial action taken after the incident
Photos showing the scene of the accident and extent of third-party property damage and/or bodily injury, if possible
Any third-party correspondence, summons or writs. Please note that any such correspondence should be forwarded to us immediately unanswered.

If you have other documents which are not listed but may support your claim application, please submit them along as it may facilitate our processing.
If there is another insurance policy covering the same loss or damage, please provide a copy of the full set of the policy to us.
Please keep all damaged property available for inspection by insurers.
We may appoint an adjuster to investigate the case (if applicable)
You shall be responsible to minimize loss or prevent from further damage
No liability should be admitted or offered or promise of payment made to the third party without the approval from the insurer.

Submit your completed claim form and all relevant documents within 30 days of the accident to:

By email: [email protected]
By post: Assicurazioni Generali S.p.A.,
Hong Kong Branch
21/F, Cityplaza One, 1111 King’s Road,
Taikoo Shing, Hong Kong