- If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
- If there is another insurance policy covering the same loss or damage, you should provide a copy of the full set of the policy to us.
- Take steps to minimize loss or prevent further damage
- Please keep all damaged property available for inspection by insurers.
- We may appoint an adjuster to investigate the case.
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HOW TO FILE A CLAIM
Submission by email or post:
Step 1: Complete the Claim Form and gather supporting documents
Step 2: Submit the documents (completed claim form and all supporting documents)
Step 3: Claims Assessment by Generali
Step 4: Settlement letter and/or email will be issued to you after approval
SUPPORTING DOCUMENT(S) CHECKLIST
Please keep the original receipt(s) and other claim documentation for 6 months from the claim completion date. Generali reserves the right to request additional information/documentation to support each claim.
- A Property Claim Form completed with detailed description of the incident
- Photos showing the extent of the damage; for burglary claims, provide photos that show entry and exit points of the premises
- The original loss/damage report from relevant authorities e.g. management company, the police, including the police report number and the address of police station (if applicable)
- The initial purchase receipt(s) / supporting documents showing the value of the lost/damaged item(s)/cash
- The repair quotation for the damaged item(s).
IMPORTANT NOTES
CLAIMS SUBMISSION
Submit your completed claim form and all relevant documents within 30 days (14 days for Money Loss) of the accident to:
By email: genclaims_info@generali.com.hk
By post: Assicurazioni Generali S.p.A.,
Hong Kong Branch
21/F, Cityplaza One, 1111 King’s Road,
Taikoo Shing, Hong Kong
CONTACT INFORMATION
Telephone: (852) 3971 2617
Email: genclaims_info@generali.com.hk