- If you have other supporting documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
- For claims not exceeding HKD5,000, no survey is required.
- For claims exceeding HKD5,000, please report the loss to us to arrange a survey or examine the goods and issue a survey report. Survey fee is customarily paid by the claimant in advance and included in the claim against the insurers.
HOW TO FILE A CLAIM
Step 1: Gather & submit the claims supporting documents
Step 2: Claims Assessment by Generali
Step 3: Settlement letter and/or email will be issued to you after approval
SUPPORTING DOCUMENT(S) CHECKLIST
Please keep the original receipt(s) and other claim documentation for 6 months from the claim completion date. Generali reserves the right to request additional information/documentation to support each claim.
- Statement of Claim stating the incident, claimed items
- Original insurance policy
- Original Bill of Lading or Contract of Carriage
- Invoice, packing list, and inventory list (if applicable)
- Original survey report or documentary evidence e.g. claused delivery receipt
- Estimates for repair or replacement invoice for damaged item
- Your claim letter against carrier/forwarder and their reply
IMPORTANT NOTES
CLAIMS SUBMISSION
Submit your completed claim form and all relevant documents within 30 days of the accident to:
By email: [email protected]
By post: Assicurazioni Generali S.p.A.,
Hong Kong Branch
21/F, Cityplaza One, 1111 King’s Road,
Taikoo Shing, Hong Kong
CONTACT INFORMATION
Telephone: (852) 3971 2617
Email: [email protected]