Marine Cargo

Step 1: Gather & submit the claims supporting documents

Step 2: Claims Assessment by Generali

Step 3: Settlement letter and/or email will be issued to you after approval

Please keep the original receipt(s) and other claim documentation for 6 months from the claim completion date. Generali reserves the right to request additional information/documentation to support each claim.

Statement of Claim stating the incident, claimed items
Original insurance policy
Original Bill of Lading or Contract of Carriage
Invoice, packing list, and inventory list (if applicable)
Original survey report or documentary evidence e.g. claused delivery receipt
Estimates for repair or replacement invoice for damaged item
Your claim letter against carrier/forwarder and their reply

If you have other supporting documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
For claims not exceeding HKD5,000, no survey is required.
For claims exceeding HKD5,000, please report the loss to us to arrange a survey or examine the goods and issue a survey report. Survey fee is customarily paid by the claimant in advance and included in the claim against the insurers.

Submit your completed claim form and all relevant documents within 30 days of the accident to:

By email: [email protected]

By post: Assicurazioni Generali S.p.A.,
Hong Kong Branch
21/F, Cityplaza One, 1111 King’s Road,
Taikoo Shing, Hong Kong

Telephone: (852) 3971 2617

Email: [email protected]