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HOW TO FILE A CLAIM

Submission by email or post: 

Step 1: Complete the Claim Form and gather supporting documents  

Step 2: Submit the documents (completed claim form and all supporting documents)

Step 3: Claims Assessment by Generali     

Step 4: Settlement letter and/or email will be issued to you after approval

SUPPORTING DOCUMENT(S) CHECKLIST

Please keep the claim documentation for 6 months from the claim completion date. Generali reserves the right to request additional information/documentation to support each claim.

  • A completed Public Liability Accident Report with detailed description of the incident.
  • A copy of internal/building management incident report. from the building management. (if applicable, please also detail any remedial action taken after the incident.)\
  • Photos showing the scene of the accident and the extent of third-party property damage and/or bodily injury (if applicable)
  • CCTV footage capturing the accident. (if applicable)
  • Any third-party correspondence, summons or writs. Please note that any such correspondence should be forwarded to us immediately unanswered.

IMPORTANT NOTES
  • No liability should be admitted or offered or promise of payment made to the third party without the approval from the insurer.
CLAIMS SUBMISSION

Submit your completed claim form and all relevant documents within 30 days of the accident to:

By email: genclaims_info@generali.com.hk
By post: Assicurazioni Generali S.p.A.,
Hong Kong Branch
21/F, Cityplaza One, 1111 King’s Road,
Taikoo Shing, Hong Kong 

CONTACT INFORMATION

Telephone: (852) 3971 2617

Email: genclaims_info@generali.com.hk