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Group Insurance - Death Claim

For Other Group Insurance Claims including Accident Death; Long Term Disability; Total Permanent Disability or Critical Illness, please report the claim to your Company HR Department

HOW TO FILE A CLAIM

Please report the death claim to your Company HR Department and get ready the below documents as soon as possible

SUPPORTING DOCUMENT(S) CHECKLIST

  • ID Card copy of the deceased
  • Certified true copy of death certificate
  • Certified true copy of police report and hospital certificate (for unnatural death)
  • Sick leave certificate and attendance records of the deceased
  • Authorization for obtaining medical report
  • Certified true copy of ID card of the beneficiary
  • Proof of deregistration of ID card issued by the Immigration Department (if the deceased was a HKID cardholder and the death took place outside Hong Kong) 
  • Certified true copy of Notarial Certificate of Death, plus police report and hospital certificate (if the death took place outside Hong Kong)
  • Certified true copy of the record of beneficiary designation, or Letter of Administration if the policy has no designated beneficiary and there is no will left, or probate if there is a will left
  • Certified true copy of address proof of beneficiary/administrator issued within the last three months (e.g. gas, water, electricity, phone bill for land line or bank statement)
  • Relationship proof copy between the life insured and the beneficiary

If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.

IMPORTANT NOTES
  • The death claim MUST be submitted through the policyholder (i.e. the employer of the insured) or the Human Resources Department of the policyholder.
  • For Death Certificate or documents not written in English / Chinese, the Claimant needs to provide the certified valid translation
  • If for any reason the original of any document is not available, a copy certified by a notary public should be provided
  • Certified true copy means a photocopy endorsed with the company chop and signature by the policyholder. 
  • Generali may require additional documents
CLAIMS SUBMISSION

please report the death claim within 30 days

By email: medicalcs@generali.com.hk

By post: Assicurazioni Generali S.p.A.,
Hong Kong Branch
21/F, Cityplaza One, 1111 King’s Road,
Taikoo Shing, Hong Kong 

CONTACT INFORMATION

Telephone: (852) 3187 6831

Email: medicalcs@generali.com.hk