Critical Illness

Submission by post

Step 1: Complete the Claim Form and gather supporting documents

Step 2: Submit the documents (completed claim form and all supporting documents)

Step 3: Claims Assessment by Generali

Step 4: Settlement letter and/or email will be issued to you after approval

Critical Illness Claim Form - Part I

Critical Illness Claim Form - Part II

Critical Illness Claim Form (CAD) - Part II (completed by the attending doctor of the Insured) For Coronary Artery Disease

CriticalIllnessClaimForm-PartII Surgical Excision of Covered Benign Tumour

Critical Illness Claim Form - Part II (Heart Attack)

Critical Illness Claim Form – Part II (Stroke)

Proof of Identity of the Insured and Policyholder (if not provided before)
Medical and / or Laboratory Test Report
Pathological Report

For any documents not written in English / Chinese, the Policyholder needs to provide the certified valid translation
Claimant needs to bear the fee of completing claim form part II. We may ask for other documents or supporting information on case by case basis to facilitate the claim process.

Please submit written notice and written proof of claims within a specific period of time (please refer to the policy provisions on the required timeframe).
By post: Generali Life (Hong Kong) Limited
Assicurazioni Generali S.p.A.,
Hong Kong Branch
21/F, 1111 King’s Road,
Taikoo Shing, Hong Kong

Telephone: (852) 3187 6187

Email: indlife@generali.com.hk