- For any documents not written in English / Chinese, the Policyholder needs to provide the certified valid translation
- Claimant needs to bear the fee of completing claim form part II
- We may ask for other documents or supporting information on case by case basis to facilitate the claim process.
HOW TO FILE A CLAIM
Submission by post
Step 1: Complete the Claim Form and gather supporting documents
Step 2: Submit the documents (completed claim form and all supporting documents)
Step 3: Claims Assessment by Generali
Step 4: Settlement letter and/or email will be issued to you after approval
SUPPORTING DOCUMENT(S) CHECKLIST
- Proof of Identity of the Insured and Policyholder (if not provided before)
- Sick Leave Certificate
- Patient Card Copy
- Medical and / or Laboratory Test Report
IMPORTANT NOTES
CLAIMS SUBMISSION
Please submit written notice and written proof of claims within a specific period of time (please refer to the policy provisions on the required timeframe).
By post: Generali Life (Hong Kong) Limited
Assicurazioni Generali S.p.A.,
Hong Kong Branch
21/F, 1111 King’s Road,
Taikoo Shing, Hong Kong
CONTACT INFORMATION
Telephone: (852) 3187 6187
Email: [email protected]