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For submission by using eClaims
Use our “Bravo” App on eClaims for quick and easy service, simply scan the QR code to become a Bravo users and you can submit a claim at your fingertips.
For submission by email or post:
Step 1: Gather & submit the claims supporting documents
Step 2: Claims Assessment by Generali
Step 3: Settlement letter and/or email will be issued to you after approval
Please keep the original receipt(s) and other claim documentation for 6 months from the claim completion date. Generali reserves the right to request additional information/documentation to support each claim.
- The original hospital/medical bill(s)/receipt(s) certified by the attending doctor and stating clearly the diagnosis.
- Written referral letter by registered doctor for laboratory tests/x-ray/specialist consultation (if applicable)
- The original medical receipt(s) F18 attending doctor/dentist clearly showing the date of treatment, patient's name and diagnosis/type of dental treatment; the policy number and the name of the Insured must be clearly written on the back of the receipt(s)
- Written referral letter by registered doctor for laboratory tests/x-ray (if applicable)
- Please state clearly your policy number and name of insurer in the communication.
- If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
- If there is another insurance policy covering the same loss or damage, you should provide a copy of the full set of the policy to us.
Please submit all relevant documents within 30 days (14 days for Money Loss) of the accident to:
By email: genclaims_info@generali.com.hk
By post: Assicurazioni Generali S.p.A.,
Hong Kong Branch
21/F, Cityplaza One, 1111 King’s Road,
Taikoo Shing, Hong Kong