Domestic Helper Insurance

For submission by using eClaims

Use our eClaims portal for quick and easy service.

If you need to submit additional documents for a reported claim, please click here.

If you would like to check claim status, please click here.

For submission by email or post:

Step 1: Complete the Claim Form (Full version/For Hospitalisation and Surgical Expenses/Outpatient Expenses) and Gather & submit the claims supporting documents

Step 2: Claims Assessment by Generali

Step 3: Settlement letter and/or email will be issued to you after approval

Please keep the original receipt(s) and other claim documentation for 6 months from the claim completion date. Generali reserves the right to request additional information/documentation to support each claim.

The original hospital/medical bill(s)/receipt(s) certified by the attending doctor and stating clearly the diagnosis.
Written referral letter by registered doctor for laboratory tests/x-ray/specialist consultation (if applicable)

The original medical receipt(s) F18 attending doctor/dentist clearly showing the date of treatment, patient's name and diagnosis/type of dental treatment; the policy number and the name of the Insured must be clearly written on the back of the receipt(s)
Written referral letter by registered doctor for laboratory tests/x-ray (if applicable)

Please click here for details.

Please state clearly your policy number and name of insurer in the communication.
If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
If there is another insurance policy covering the same loss or damage, you should provide a copy of the full set of the policy to us.

Please submit all relevant documents within 30 days (14 days for Money Loss) of the accident to:

By email: genclaims_info@generali.com.hk
By post: Assicurazioni Generali S.p.A.,
Hong Kong Branch
21/F, Cityplaza One, 1111 King’s Road,
Taikoo Shing, Hong Kong