For submission by using eClaims
Use our “Bravo” App on eClaims for quick and easy service, simply scan the QR code to become a Bravo users and you can submit a claim at your fingertips.
For submission by email or post:
Step 1: Gather & submit the claims supporting documents
Step 2: Claims Assessment by Generali
Step 3: Settlement letter and/or email will be issued to you after approval
Please keep the original receipt(s) and other claim documentation for 6 months from the claim completion date. Generali reserves the right to request additional information/documentation to support each claim.
Please submit all relevant documents within 30 days (14 days for Money Loss) of the accident to:
By email: firstname.lastname@example.org
By post: Assicurazioni Generali S.p.A.,
Hong Kong Branch
21/F, Cityplaza One, 1111 King’s Road,
Taikoo Shing, Hong Kong