- If more than one Claimant / Beneficiary, each need to complete a separate Claim Form - Part I
- For Death Certificate or documents not written in English / Chinese, the Claimant needs to provide the certified valid translation
- If for any reason the original of any document is not available, a copy certified by a notary public should be provided
- Claimant needs to bear the fee of completing claim form part II. We may ask for other documents or supporting information on case by case basis to facilitate the claim process.
HOW TO FILE A CLAIM
Submission by post
Step 1: Complete the Claim Form and gather supporting documents
Step 2: Submit the documents (completed claim form and all supporting documents)
Step 3: Claims Assessment by Generali
Step 4: Settlement letter and/or email will be issued to you after approval
SUPPORTING DOCUMENT(S) CHECKLIST
- Original Death Certificate *
- Original Identity Card and / or Passport (if not permanent HK ID card holder) of Deceased and Claimant *
- Original Policy Contract
*Please present the related original copy during collection of death claim payment for verification.
IMPORTANT NOTES
CLAIMS SUBMISSION
Please submit written notice and written proof of claims within a specific period of time (please refer to the policy provisions on the required timeframe).
By post: Generali Life (Hong Kong) Limited
Assicurazioni Generali S.p.A.,
Hong Kong Branch
21/F, 1111 King’s Road,
Taikoo Shing, Hong Kong
CONTACT INFORMATION
Telephone: (852) 3187 6187
Email: [email protected]