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Group Personal Accident

HOW TO FILE A CLAIM

For submission by using eClaims

Use our eClaims portal for quick and easy service.

If you need to submit additional documents for a reported claim, please click here.

If you would like to check claim status, please click here.


Submission by email or post: 

Step 1: Complete the Claim Form and gather supporting documents  

Step 2: Submit the documents (completed claim form and all supporting documents)

Step 3: Claims Assessment by Generali    

Step 4: Settlement letter and/or email will be issued to you after approval


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Personal Accident Claim Form
SUPPORTING DOCUMENT(S) CHECKLIST

Please keep the original receipt(s) and other claim documentation for 6 months from the claim completion date. Generali reserves the right to request additional information/documentation to support each claim.

General documents required for all types of claim

  • A Personal Accident Claim Form completed with detailed description of the incident
  • Company Letter showing the employee identification
  • Copy of HK Identity Card of the Insured
  • Police Report (if applicable)

Specific required documents
1. Accidental Medical Expenses & Daily Hospital Cash
  • Original medical receipts with diagnosis
  • Discharge Summary/Slip with diagnosis
2. Accidental Permanent Total or Partial Disablement
  • Disability Assessment Report and other medical reports issued by a registered medical practitioner (for Permanent Disability claim)
3. Death Claim
  • Death Certificate (for Death claim)
IMPORTANT NOTES
  • If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
  • If there is another insurance policy covering the same loss or damage, you should provide a copy of the full set of the policy to us. 
CLAIMS SUBMISSION

Submit your completed claim form and all relevant documents within 30 days of the accident to:

By email: [email protected]

By post: Assicurazioni Generali S.p.A.,
Hong Kong Branch
21/F, Cityplaza One, 1111 King’s Road,
Taikoo Shing, Hong Kong


Contact Information

Telephone: (852) 3971 2616

Email: [email protected]