- Original medical receipts with diagnosis
- Discharge Summary/Slip with diagnosis
CHAT
CONTACT US
HOW TO FILE A CLAIM
Submission by email or post:
Step 1: Complete the Claim Form and gather supporting documents
Step 2: Submit the documents (completed claim form and all supporting documents)
Step 3: Claims Assessment by Generali
Step 4: Settlement letter and/or email will be issued to you after approval
SUPPORTING DOCUMENT(S) CHECKLIST
Please keep the original receipt(s) and other claim documentation for 6 months from the claim completion date. Generali reserves the right to request additional information/documentation to support each claim.
General documents required for all types of claim
- A Personal Accident Claim Form completed with detailed description of the incident
- Company Letter showing the employee identification
- Copy of HK Identity Card of the Insured
- Police Report (if applicable)
Specific required documents
1. Accidental Medical Expenses & Daily Hospital Cash
2. Accidental Permanent Total or Partial Disablement
- Disability Assessment Report and other medical reports issued by a registered medical practitioner (for Permanent Disability claim)
3. Death Claim
- Death Certificate (for Death claim)
IMPORTANT NOTES
- If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
- If there is another insurance policy covering the same loss or damage, you should provide a copy of the full set of the policy to us.
CLAIMS SUBMISSION
Submit your completed claim form and all relevant documents within 30 days of the accident to:
By email: genclaims_info@generali.com.hk
By post: Assicurazioni Generali S.p.A.,
Hong Kong Branch
21/F, Cityplaza One, 1111 King’s Road,
Taikoo Shing, Hong Kong
Contact Information
Telephone: (852) 3971 2616
Email: genclaims_info@generali.com.hk