Accident Insurance


For submission by using eClaims

Use our eClaims portal for quick and easy service.

If you need to submit additional documents for a reported claim, please click here.

If you would like to check claim status, please click here.

Submission by email or post: 

Step 1: Complete the Claim Form and gather supporting documents  

Step 2: Submit the documents (completed claim form and all supporting documents)

Step 3: Claims Assessment by Generali    

Step 4: Settlement letter and/or email will be issued to you after approval


Please keep the original receipt(s) and other claim documentation for 6 months from the claim completion date. Generali reserves the right to request additional information/documentation to support each claim.

General documents required for all Personal Accident claim

  • Personal Accident Claim Form completed with detailed description of the incident
  • Police Report (if applicable)

1. Accidental Medical Expenses & Daily Hospital Case
  • Original medical receipts with diagnosis
  • Hospital Discharge Summary/Slip with diagnosis
2. Accidental Permanent Total or Partial Disablement
  • Disability Assessment Report and other medical reports issued by a registered medical practitioner (applicable for Permanent Disability claim)
3. Death Claim

Copy of Death Certificate (applicable for Death claim)

  • If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
  • If there is another insurance policy covering the same loss or damage, you should provide a copy of the full set of the policy to us. 

Submit your completed claim form and all relevant documents within 30 days of the accident to:

By email:
By post: Assicurazioni Generali S.p.A.,
Hong Kong Branch
21/F, Cityplaza One, 1111 King’s Road,
Taikoo Shing, Hong Kong