Accident Insurance

For submission by using eClaims

Use our eClaims portal for quick and easy service.

If you need to submit additional documents for a reported claim, please click here.

If you would like to check claim status, please click here.

Submission by email or post:

Step 1: Complete the Claim Form and gather supporting documents

Step 2: Submit the documents (completed claim form and all supporting documents)

Step 3: Claims Assessment by Generali

Step 4: Settlement letter and/or email will be issued to you after approval

Personal Accident Claim Form

Please keep the original receipt(s) and other claim documentation for 6 months from the claim completion date. Generali reserves the right to request additional information/documentation to support each claim.

General documents required for all Personal Accident claim

Personal Accident Claim Form completed with detailed description of the incident
Police Report (if applicable)

Original medical receipts with diagnosis
Hospital Discharge Summary/Slip with diagnosis

Disability Assessment Report and other medical reports issued by a registered medical practitioner (applicable for Permanent Disability claim)

Copy of Death Certificate (applicable for Death claim)

If you have other documents which are not listed but may support your claim application, please also submit them as it may facilitate our processing.
If there is another insurance policy covering the same loss or damage, you should provide a copy of the full set of the policy to us.

Submit your completed claim form and all relevant documents within 30 days of the accident to:

By email: [email protected]
By post: Assicurazioni Generali S.p.A.,
Hong Kong Branch
21/F, Cityplaza One, 1111 King’s Road,
Taikoo Shing, Hong Kong